How to fix certificate name errors after sending

Enable the Correction Form and share its link from the certificate. Recipients confirm their email with a one-time code, identify the certificate field to change, and submit the new value. You choose which fields the form allows them to request changes to.

Avoid asking people to send sensitive identity documents unless the event has a real need and a clear process for handling them.

With Review Before Applying, check the request against the registration, attendance, or completion record used to issue the certificate. Confirm that the change corrects an error rather than changing the underlying achievement.

Apply Automatically is available when you are comfortable applying submitted changes without review. If you use Review Before Applying, set a review owner and response window, especially after a large event.

If you selected Review Before Applying, approve or reject the request in Correction Requests. An applied correction creates a new version of the same certificate; its ID and public page stay the same. The change cannot be reverted, so review it carefully before approval.

Tell the recipient when the updated certificate is ready. Corrections do not spend another issuance credit, and recipients can use their existing public certificate page to view and share the updated version.

Review common correction reasons after each event. Check whether name casing, spreadsheet column mapping, or a missing review step caused the issue. Update the import checklist or sample review so the next batch catches more errors before sending.